returns and exchange Policy

We want returns and exchanges to feel simple, fair, and stress-free. If something isn’t right, our team will work with you to make it right. The sections below explain how returns and exchanges work, what to expect, and how to get started.

Returns

Return Window

You may request a return within 15 days of purchase.

How Returns Work

Items must be returned in original condition, without damage or alterations, with tags attached and in the original packaging. We also ask that items are free from strong odors (such as perfume, smoke, or food), so we can properly inspect and process them.

We offer two ways to request a return, depending on how you checked out.

If you created an account

If you created an account at checkout, you can request a return by logging into your account and selecting the relevant order. Once submitted, our team will review the request and follow up with next steps.

If you checked out as a guest

If you did not create an account, please submit a return request through our Returns page. The process is outlined below:

Return Process

  1. Submit your return request.
  2. Our team reviews and confirms eligibility.
  3. If approved, we email you a prepaid return label.
  4. Send the item back using the provided label.
  5. Once received and inspected, your refund is processed.

Refunds are issued to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your payment provider. We aim to process refunds as quickly as possible.

Returns Form

Exchanges

Exchange Window

You may request an exchange within 15 days of purchase.

Items must be unworn, unused, and returned in their original condition, with tags attached.

How Exchanges Work

Exchanges are offered for the same item or items of equal value. This helps us keep the process simple and clear.

After you submit an exchange request, our team reviews availability and emails you with next steps. The process is outlined below.

  1. Submit an exchange request through our Exchanges page.
  2. Our team reviews your request and checks current inventory.
  3. We contact you by email to confirm available options and next steps.
  4. Once confirmed, we send a prepaid return label.
  5. After the original item is received and inspected, your replacement is shipped.

All exchanges are subject to availability. If the requested replacement is unavailable, we will work with you to find an alternative or offer a refund.

Important Notes for Exchanges

  • Exchanges are processed only after the original item is received and inspected.
  • Replacement items typically ship within 1–3 business days after approval.
  • Items showing signs of wear, damage, or alteration may not be eligible for exchange.

If your situation feels more complex or doesn’t quite fit the scenarios above, please reach out to us through our contact form and our team will be happy to help.

Exchange Form

Returns and Exchanges

Frequently Asked Questions

    Do I need an account to request a return or exchange?

    You don’t need an account to request a return or an exchange.

    If you created an account at checkout, you can request a return directly through your account by logging in and selecting your order. However, exchanges cannot be requested through an account at this time.

    Whether you checked out with an account or as a guest, all exchange requests should be submitted through our Exchanges page, and our team will assist you from there.

    How do I find my order number?

    Your order number is included in the order confirmation email you received after purchase. If you can’t find it, please reach out through our contact form and we’ll help locate your order.

    Can I exchange for a different size or color?

    Yes, exchanges are possible for the same item or items of equal value, subject to availability.

    For example, often customers request an exchange for a different size. Once you submit an exchange request, our team will review current inventory and email you with the available options and next steps.

    What if the item I want to exchange for is out of stock?

    If your preferred replacement is unavailable, we’ll contact you to discuss alternatives. If no suitable option is available, we’ll offer a refund instead.

    When will I receive my refund?

    Once your return is received and inspected, refunds are issued to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

    We understand that waiting for a refund matters, and we take this seriously. Our team processes refunds as quickly as possible once your return reaches us.

    Do I have to use the original packaging?

    We strongly recommend returning items in their original packaging, with all tags attached. This helps us inspect and process your return properly and ensures a smooth experience for everyone.

    Who pays for return shipping?

    If your return or exchange request is approved, we’ll provide a prepaid return label. Please use the label we send to ensure your return reaches us correctly.

    Can I return or exchange a jacket that I’ve worn briefly?

    Yes, that’s completely understandable. Trying on a jacket to check the fit is expected, just like you would in a store.

    We simply ask that items are returned in clean, unworn condition, with no signs of extended wear, odors, or damage. This allows us to fairly inspect the item and ensure it meets our quality standards.

    What if my request is outside the 15-day window?

    Return and exchange requests must be submitted within 15 days of purchase. Requests made outside this window aren’t eligible.

    What should I do if my situation is more complicated?

    If your situation doesn’t fit neatly into the scenarios above, please contact us through our contact form. We’re happy to review individual cases and help where possible.